Terms & Conditions

1. The Service

CrewHQ is an AI-powered preconstruction platform for general contractors and subtrades. We ingest your tender documents and corporate assets, and produce structured bid binders following Canadian construction documentation conventions. Outputs are drafting aids prepared from the information you supply — you remain responsible for reviewing every proposal for accuracy, pricing, scope and compliance before submitting it to a general contractor or owner.

2. Accounts

You must provide accurate registration information and keep it current. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us at lucas@thecrewhq.ca if you suspect unauthorised access.

3. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have purchased, for your own business. You may not resell or redistribute the Service, reverse engineer it, or circumvent technical limits or usage controls.

4. Acceptable use

You must not use the Service to:

• break any law, or submit fraudulent or misleading bid information;
• upload documents you do not have the right to share with us;
• infringe the intellectual property or confidentiality rights of any third party;
• send spam, malware, or interfere with the security or integrity of the Service;
• probe, scan, scrape or otherwise attack our systems or those of our providers.

5. Your content and our intellectual property

You keep ownership of the tender documents, pricing data and compliance records you upload, and of the finished proposals we deliver to you. You grant us a limited licence to host and process your content solely to provide the Service. We retain all rights in the Service itself — our software, templates, document structures, branding and documentation.

If you believe content processed through the Service infringes your rights, contact lucas@thecrewhq.ca and we will investigate and remove infringing material. Accounts that repeatedly infringe will be terminated.

6. AI-assisted drafting and accuracy

Parts of the Service use automated and AI-assisted drafting. You are responsible for your inputs, for verifying outputs before use, and for confirming you have the rights to the content you submit. Outputs may contain errors and are not legal, financial, insurance or professional engineering advice. Do not rely on a generated document without your own review and sign-off. We may filter, refuse or remove content and suspend accounts that misuse automated features.

7. Payment, billing and tax

Payments are processed by Stripe on our behalf. Stripe handles card processing, invoicing and sales tax calculation and collection for CrewHQ orders.

Payment, billing frequency, renewals, cancellations, taxes and refunds are handled under these Terms together with Stripe's consumer terms. Our own refund window is set out in our Refund Policy (30 days).

8. Service levels

We work to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages and factors outside our control may affect availability.

9. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination your right to use the Service ends; you may request an export of your stored documents within 30 days, after which we may delete them.

10. Warranties and liability

To the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages, including lost profits, lost contracts, lost bids, lost data or goodwill. Our aggregate liability is capped at the fees you paid us in the twelve months before the claim. Nothing here excludes liability for fraud, death or personal injury where the law does not permit exclusion.

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

11. General

These terms are governed by the laws of British Columbia, Canada, and the courts there have exclusive jurisdiction. You may not assign these terms without our consent; we may assign them as part of a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. We may update these terms and will post the revised version here with a new effective date.

Questions: lucas@thecrewhq.ca